Support
TECHNICAL AND LOGISTIC SUPPORT
Each delivered system is accompanied by dedicated user manuals, and optional operator and maintenance training courses. All systems are fully supported by a technical team, ready to intervene, when necessary.
INSTALLATION
If the system needs to be installed on a vessel, a team composed of expert technicians is tasked to perform all the required preliminary activities and evaluations necessary to define a suitable installation plan, containing detailed technical installation drawings. The actual installation can then be performed by the Client or tasked to IDROBOTICA personnel.
AFTER SALE SUPPORT
In the event of major maintenance to delivered systems, IDROBOTICA is structured with a stand by team which, within a matter of days, can be deployed around the world and perform any minor or major maintenance operation.
All delivered systems are typically supported for a minimum of 20 years. IDROBOTICA is proud to have supported its customers, some of which have been intensely using their systems for well over 25 years.
TRAINING AND DOCUMENTATION
Even though all IDROBOTICA, products are designed with an eye on simple maintenance and intuitive operation, each delivered system is accompanied by a detailed set of user manuals, which grant access to detailed maintenance and operational procedures. Additionally, dedicated training courses can be provided by our skilled personnel, if requestes.
The operation and maintenance training is a key aspect to allow our Clients to safely use our systems and effectively perform the required maintenance activities, thus increasing the system life span and reducing the possible downtime to a minimum.