Services and support
Each delivered system is accompanied by dedicated user manuals, and a tailored operator/maintenance course. All systems are fully supported by a stand by team.
TRAINING AND DOCUMENTATION
Even though all Idrobotica, products are designed with an eye on simple maintenance and intuitive operation, each delivered system is accompanied by a detailed set of user manuals, which grant access to detailed maintenance and operational procedures.
Additionally for each delivered system or set of systems, a dedicated training course is supplied and carried out by our skilled personnel. The training courses are organized in order to ensure that the customer becomes fully acquainted with the system’s routine maintenance and operation.
In the event of fixed installation on board of customer’s vessels, a dedicated team of skilled technicians is assigned to the task. The team autonomously performs thorough ship inspection and prepares detailed drawings and installation procedures which are either left for customers representatives or taken up directly by Idrobotica’s installation team.
Some of the latest installations carried out by Idrobotica’s team involved removal of competitor’s systems, preparation of ship hangars, launching rails and davits and modification to classified control and combat rooms for the integration of the Pluto Systems.
AFTER SALE SUPPORT
In the event of major maintenance to delivered systems, Idrobotica, is structured with a stand by team which, within a matter of days, can be deployed around the world and perform any minor or major maintenance operation.
All delivered systems are typically supported for a minimum of 20 years. Idrobotica is proud to have supported its customers, some of which have been intensely using the Pluto systems for well over 25 years.